videoPayments & Refund Policy
No payments are being collected during early access.
Before checkout opens
Credit packs and subscriptions are not yet on sale. The pricing page shows planned allowances; its purchase buttons remain disabled until billing is ready.
Processing failures
The service reserves credits when you confirm a full conversion and releases them if processing fails. One credit covers one second of source video, rounded up to a whole second. Restored subscription credits retain their original expiry. Restoring credits is different from refunding money to a payment method.
Subscriptions and packs
Monthly plans renew monthly. Annual plans charge upfront for a year and release an allowance each month; unused subscription credits expire at the next monthly release. One-time pack credits do not expire. Cancelling renewal preserves access until the end of the paid period and does not automatically refund the current period.
Refund requests
Review the free preview before buying. Contact support for duplicate charges, mistaken purchases, or unresolved processing problems. Cash refunds require a review of the payment and used credits; contacting support does not itself guarantee a refund. This policy does not limit rights that apply under consumer law.
Contact
For billing questions, contact contact@videotranslator.online. Do not send full payment-card details by email.